Privacy Policy
Last Updated: January 8, 2025
1. Data Controller Information
Xemeaino Limited is the data controller for your personal information. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Contact Details:
- Data Protection Officer: [email protected]
- Address: 123 Gaming Street, St. Julian's, Malta
- Registration: C12345, Malta
2. Information We Collect
Personal Information
- • Full name, date of birth, and contact information
- • Government-issued identification documents
- • Address verification documents
- • Payment method information
- • Employment and income information (for VIP accounts)
Usage Information
- • Gaming activity and transaction history
- • Device information and IP addresses
- • Browser type and operating system
- • Website navigation patterns
- • Communication records with customer support
Cookies and Tracking
- • Essential cookies for website functionality
- • Analytics cookies for service improvement
- • Marketing cookies for personalized offers
- • Session cookies for security purposes
3. How We Use Your Information
Service Provision
- • Account creation and management
- • Processing deposits and withdrawals
- • Providing gaming services
- • Customer support
Legal Compliance
- • Identity verification (KYC)
- • Anti-money laundering (AML)
- • Responsible gambling monitoring
- • Regulatory reporting
Security & Fraud Prevention
- • Account security monitoring
- • Fraud detection and prevention
- • Risk assessment
- • System security
Marketing & Communication
- • Promotional offers (with consent)
- • Service updates
- • Account notifications
- • Customer surveys
4. Your Rights Under GDPR
Right of Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Portability
Receive your data in a structured format
How to Exercise Your Rights
Contact our Data Protection Officer at [email protected] or use the data request form in your account settings. We will respond within 30 days.
5. Data Sharing and Third Parties
Service Providers
We share data with trusted third parties who provide services on our behalf:
- • Payment processors for transaction handling
- • Identity verification services
- • Customer support platforms
- • Marketing and analytics providers
Legal Requirements
We may disclose information when required by law, court order, or regulatory authority, including anti-money laundering and responsible gambling obligations.
6. Data Security and Retention
Security Measures
- • 256-bit SSL encryption for data transmission
- • Secure data centers with physical access controls
- • Regular security audits and penetration testing
- • Employee training on data protection
- • Multi-factor authentication for account access
Data Retention
We retain personal data for as long as necessary to provide services and comply with legal obligations. Account data is typically retained for 7 years after account closure for regulatory compliance.
Questions About This Policy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.