Support Center
Get the help you need, when you need it
Contact Our Expert Team
Get instant help from our gaming experts
Detailed assistance for complex queries
Speak directly with our support team
Quick Help Categories
Account Help
Registration, verification, login issues
Payments
Deposits, withdrawals, payment methods
Bonuses
Bonus terms, wagering, promotions
Security
Account security, responsible gaming
Frequently Asked Questions
How do I create an account?
Click the 'Sign Up' button, fill in your details, verify your email, and complete the age verification process. You must be 18+ to register.
What documents do I need for verification?
You'll need a government-issued photo ID (passport, driver's license) and a recent utility bill or bank statement for address verification.
How long do withdrawals take?
E-wallets: 24-48 hours, Credit/Debit cards: 3-5 business days, Bank transfers: 5-7 business days. First withdrawal requires account verification.
Are the games fair?
Yes, all our games use certified Random Number Generators (RNG) tested by independent laboratories like eCOGRA to ensure fair play.
What are wagering requirements?
Wagering requirements are the number of times you must play through a bonus before you can withdraw. For example, a 35x requirement on a $100 bonus means you must wager $3,500.
How do I set deposit limits?
Go to your account settings, select 'Responsible Gaming', and set daily, weekly, or monthly deposit limits. Changes take 24 hours to take effect.
Can I self-exclude?
Yes, we offer 24-hour cooling off, temporary exclusion (1 week to 6 months), and permanent self-exclusion options in your account settings.
Is my personal information secure?
Yes, we use 256-bit SSL encryption, are PCI DSS compliant, and follow strict data protection regulations including GDPR.
Can't Find What You're Looking For?
Our comprehensive help center has detailed guides and tutorials for all aspects of gaming with Xemeaino.
Our Expert Support Team
Anna Lopez
Senior Support Manager
8+ years in customer support, specializes in account and payment issues
David Kim
Technical Support Lead
Gaming industry veteran, expert in game mechanics and technical issues
Emma Brown
VIP Support Specialist
Dedicated to high-value players, certified in responsible gaming practices